This is the third in a series excerpted from a new chapter in the paperback version of Good Boss, Bad Boss, a New York Times bestseller by Robert Sutton. Read the first installment, Are You A Power Poisoned Boss? here, and the second, What Good Bosses Do With Bad Apples, here.
The best bosses strive to simplify things for themselves, their people, and their customers.
In addition to the subtraction mindset already considered, Good Boss, Bad Boss shows the value of checklists, of instilling predictability during scary times, and offers A.G. Lafley’s philosophy that the best managers make things “Sesame Street simple.” These and other examples demonstrate that simplicity, clarity, and repeatable steps can reduce the burdens on people, promote performance, and save money. We human beings especially love simple stories that communicate clear solutions and actions; when Conrad Hilton was on the Johnny Carson show, he pleaded with millions of Americans, “Please remember to put the shower curtain inside the tub.”
To read the full, original article click on this link: When There's No Simple Solution At Work, Learn To Embrace The Mess | Fast Company
