What do you do when the other person simply won't budge from an entrenched position in which they have a great deal of personal and professional commitment? How do you bridge the gap between your position and his?
Most people try to win the other person over to their point of view by argument. The trouble is, in many cases they don't have all the facts to fully understand why the other person doesn't agree. What's more, the gap may be down to differences in values or cultures that are not particularly amenable to reasoned arguments. Whatever the source of the differences or gaps, when you can't win by reason, you start to get angry at what you see is the other person's lack of it, which gets mirrored, and so the gap only gets wider.
To read the original article: How Smart Managers Build Bridges - Charalambos Vlachoutsicos - Harvard Business Review
