I was running late. My wife Eleanor and I had agreed to meet at the restaurant at seven o'clock and it was already half past. I had a good excuse in the form of a client meeting that ran over and I wasted no time getting to the dinner as fast as possible.
When I arrived at the restaurant, I apologized and told her I didn't mean to be late.
She answered: "You never mean to be late." Uh oh, she was mad.
To read the original article: What to Do When You've Made Someone Angry - Peter Bregman - Harvard Business Review
