IBM’s jack-of-all-trades supercomputer Watson now has a new trade: customer service.
IBM announced a new application for Watson today, called Watson Engagement Advisor, that applies all of Watson’s brainpower to answering questions from regular people rather than, say, doctors or Alex Trebeck. Think of it as Siri, but on a much larger scale.
To read the full, original article click on this link: IBM’s Watson supercomputer could be the cure for awful customer service | VentureBeat
