If you provide some kind of service to clients (as most of us do), you’ll know from experience that some of your beloved masters are easier to work with than others. Some are delightful, some forgettable, and a few you proclaim as downright impossible. Although your view of the client depends on a multitude of factors (such as your relative levels of experience, your disciplines, and the nature of the project), I will go out on a limb to say that there really is such a thing as an “impossible” client — someone who exhibits one or more “bad behaviors” that make the collaboration more difficult than it needs to be and frustrates your ability to perform the service you have been engaged to provide. For many of us, when clients act this way, our primal instincts kick in and we’re tempted to respond with even worse behaviors of our ow
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