Christopher, a seasoned real estate executive, left his job in early 2013 to move to a competitor’s firm. Less than three months later, he received a call from his former boss Theo — in search of a reference letter himself. Christopher was dumbfounded — he had left his former firm precisely because of Theo, a terrible manager whom colleagues found intolerable.
How should Christopher respond? Could he, in good conscience, say yes to providing a letter of reference to someone he didn’t like or respect? Could he say no, and tell Theo off? Christopher listened politely, vacillating between surprise and schadenfrude, racking his brain for a way out of a seemingly no-win situation.
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