Research repeatedly suggests that levels of employee engagement in the workplace are low and worsening. But what really perplexes executives when we talk to them is that their employees are often fully engaged in a host of other activities.
Among the growing perplexed population is Mark Barnes (not his real name), vice president of a marketing company. When we spoke with Mark he was becoming increasingly frustrated at the behavior of Jennifer Moline (also not her real name), his most talented employee. “She is intelligent, great at her job, and highly creative,” said Mark.
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