Digital technology is full of paradox, yet we often tend to under-emphasize or even ignore the paradoxes — often looking at either technology’s problems or its promises, rarely examining both at the same time. But it’s only when we explore both that we gain new insight into what will truly help us harness technology’s economic value.
Let’s start with the core strategic paradox created by digital technology: it represents both a source of mounting performance pressure and a dramatic opportunity for value creation.
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