Organizations sometimes make catastrophic mistakes. And although they try to learn from these disasters, they tend to make similar mistakes again and again.
Consider NASA, an organization employing some of the nation’s brightest minds. In 1986, the space shuttle Challenger exploded – and by now, we all know the story. Some people within the organization had concerns with a component (the O-rings) being affected by low temperatures. However, their views were not taken into account in the decision to launch the shuttle.
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