As companies race towards digitisation, the expectation that people in organisations need to be permanently on-call is creating very human challenges. How well an individual copes depends on their personality.
We used to communicate with the people we work with as we walked down the hall to a meeting, or over lunch, or (all too often) with those little hand-written phone messages starting with “while you were out …” These days however, people are more likely to be in constant touch through Information and Communication Technologies (ICTs) such as social media, mobile phones or video links. In fact, a recent study found that almost one third of adults in the U.S. never turn off their smart phones - such is the all-pervasive nature of modern communication technology.
