K
nowledge@Wharton: I found it interesting that your book takes a look at both ends of the spectrum, both the personal and the professional. When it comes to resolving conflict in the office, a lot of the same types of incidents and issues arise at home and work that could be negotiated in the same kind of manner.
Shapiro: Yes, our research has shown that the underlying dynamics that make our conflicts so miserable — whether at work with a tough colleague or at home with a tough spouse — tend to be quite similar. The power of them might be more at work or at home, but the impact is just the same. It’s difficult.
