Not for successful companies, who tailor the digital experience to provide easy authentication while still valuing customer security. Here’s how they do it.
Imagine this common scenario. Two customers log onto your site at the same time. The first one struggles to remember his log-in and password, goes through a password-reset process, and winds up feeling frustrated at what seems like a clunky process. He thinks “Why can’t this site just remember my password for me?”
