We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. Traditional business leadership practices, including autocratic, reactive, and narcissistic, aren’t working. Only 13 percent of workers are fully engaged, and half have left a job because they hated their boss.
We have all heard the examples of the great new company cultures, popularized by Google, Zappos, and Facebook, which seem to imply that company perks are the secret to success. Of course, these are great, but they don’t happen without enlightened leadership coming first. I believe that business cultures are a function of people and leadership, more than programs.
