In early January 2017, Varun Srinivasan and the rest of the engineering team at Coinbase returned from the holiday break to skyrocketing Bitcoin prices. User traffic was setting new records every day and customer support struggled to keep up as a barrage of requests bogged down response time. Srinivasan’s team was pulled into rooms to put out fires left and right, in one instance working almost two days straight just to keep the site up.
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