October 21, 2019It’s a fairly typical scenario: An organization is in the midst of a large-scale change. The management invests intensive time and resources to develop protocols and programs to support their new direction. In the beginning, these efforts work; KPIs may even increase. But before long, old behaviors begin to pop up and progress toward the new direction slows down. In this way, driving behavioral change can be like a game of “Whac-a-mole” in an arcade. You implement programs that pound one mole (behavior) into its hole only to find the same mole (behavior) keeps popping up around you.
