Those of us of a certain age can recall a time, roughly a decade ago, when knowledge management metastasized from a promising, positive concept to something bizarre and sinister, before receding from our collective consciousness.
In the early days of knowledge management, the idea that animated the field held great promise. What if organizations could gain fuller access to the gifts—the experience and insights—that people brought to the table? Many delighted in asking rhetorically, “What if our organization knew what our organization knew?”