I’m interested in metrics mainly as a means to an end: to predict the future. Leading indicators, YES! Lagging indicators, who cares? That’s why I created a technology that produces teaming metrics, and predicts how people will interact in teams. It’s my mission in life now, but I never stop thinking about where new leading indicators might be lurking.
To read the original article: When You Are Growing a Business, Your Metrics of Credibility Count | CustomerThink
