A dispute among work team members can flash-over into a full
conflagration in no time, scorching you and your colleagues in minutes.
That’s why quick action on your part as team leader to douse the flaming
is needed.
Problem is, you’ve got seconds, not minutes, to get on top of things. What’s your first action? Is it the trusted but usually ineffective, “Let’s everyone take a time out” gambit? Maybe you prefer the “Let’s settle down and talk this out” response, which works great if you have a therapist’s license.
The best answer is to have a conflict resolution mechanism set ahead of time — team norms.
To read the full, original article click on this link: The Best Way Team Leaders Should Handle a Dispute | The View from Harvard Business | BNET
Author: Sean Silverthorne
