In January 1975, when I was 27-years-old, I opened the doors of BAYADA Home Health Care, a small business I started with $16,000 in hard-earned savings and what some may consider unrealistic expectations. Like so many young entrepreneurs, I was brimming with confidence rooted in the belief that I had identified the formula for success. It seemed simple enough. I would hire good home health aides who, of course, would be compassionate, reliable and do an excellent job caring for clients. I would treat those employees like family, and they in turn would treat clients like family. From there, the business would flourish.
