1. "The most important thing in communication is hearing what isn't said." - Peter Drucker
2. "The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw
3."Think like a wise man but communicate in the language of the people." - William Butler Yeats
4. "We have two ears and one mouth so that we can listen twice as much as we speak." - Epictetus
5. "Speak when you are angry -- and you'll make the best speech you'll ever regret." - Laurence Peters
6. "In the last analysis, what we are communicates far more eloquently than anything we say or do." - Stephen Covey
