Emerging India has evolved from the world’s back office into a knowledge and innovation hub. In the next decade, expect benefits for not just the nation but the global economy
When Americans think of Indian outsourcing, they visualize call centres doing low-level tech support and information technology (IT) companies fixing bugs in computer software. Indeed, that is where the Indian industry got its start. But while the West was literally sleeping, Indian outsourcers evolved into world-class research and development (R&D) machines.
Its call centre operators are now helping enhance patient care for US hospitals, optimize financial transactions for Australian banks and streamline parts management for European engineering firms. Its IT companies are developing mission-critical avionics systems, next-generation telecom technologies and complex medical devices.
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Author: Vivek Wadhwa