In another effort to boost quality, Starbucks (SBUX) confirmed earlier this month that its baristas would soon be preparing fewer drinks simultaneously. The news sent shock and fear throughout white-collar culture—longer lines are coming to a world in which queuing up at Starbucks is already a daily ritual.
Waiting for coffee isn't merely a hassle: It's a revealing pastime. "When we go in a Starbucks, we're in charge," says Patti Wood, author of Success Signals: A Guide to Reading Body Language. "Our $5.50 makes us kings and queens of our destiny." As a result, Starbucks lines often showcase postures of excitement, Wood says. A coffee break is also a "transition from one focal point of professionalism to another," says Tonya Reiman, author of The Power of Body Language.
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Author: Tim Murphy
