Nicola Farronato, co-founder & CEO of B-sm@rk Ltd (www.b-smark.com) has been listed among the speakers of the prestigious annual Amadeus Loyalty Customer Conference which will take place in a resort of Guadeloupe on September 28th - 30th 2015 and will see on stage top Amadeus marketing executives, key airline customers and new partners.
This is a great news for B-sm@rk, an italian-irish young company based at the Guinness Enterprise Center in Dublin which is launching its customer experience platform MySmark (www.mysmark.com) for the travel & hospitality sector at the end of this month.
MySmark is an online service for customer experience management providing easy-to-use tools for customer feedback profiling, monitoring and analysis. It allows to capture emotional and rational data with simple interactions and can exploit personality to segment and predict customer behaviour.