What’s the culture at your company? At Headsets.com, it’s respect. The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from your conversation with him or her. That experience has fueled the company’s growth. At Headsets.com, 52 phone reps work with customers, guiding them through the maze of selecting the product that is right for them.
“At the core of that call is respect,” says founder and CEO Mike Faith. “The customer deserves our respect. Sometimes they could be wrong. But they always deserve our respect.” And that’s why if any one of those reps rolls his or her eyes, acts exasperated, or does not give customers the respect they deserve, that is the end of that rep’s job at Headsets.com.
To read the full, original article click on this link: Building a Company Culture of Respect
Author: Jeanne Bliss
