A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture
The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success.
- Provides plenty of real-life examples and case studies
- Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations
- Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience
Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.
Large and small corporations, both in high-tech and traditional industries, now owe most of their value to investments in knowledge. These investments, creating value from the intangible assets of intellectual capital, have a better return on investment (ROI) than physical assets. The Complete Guide to Knowledge Management reveals how your company can achieve a measurable growth in its value by using knowledge management (KM) to create an organizational culture that cultivates knowledge sharing, reuse, learning, collaboration, and innovation.
Written in a unique style created from combining the experiences of a manager (a corporate VP with extensive hands-on experience) and a consultant (a widely regarded thought leader in KM), The Complete Guide to Knowledge Management prepares managers to be the KM leaders in their organizations. The book links strategy and knowledge management and demonstrates how to establish a KM culture that is constantly creating new knowledge. It transforms the intangible and abstract topic of KM into concrete and applicable ideas you can put to immediate use.
Complemented by elucidating examples from the authors' personal experiences, mixing extensive global case studies with new surprising successes in Israel, and interviews with prominent managers who implemented KM structures within their own organizations, The Complete Guide to Knowledge
Management shows you how to:
- Solidify the business rationale for investing time and money in knowledge management
- Develop a management style based on a culture of trust, innovation, and respect for the knowledge of workers
- Make your organization attractive to knowledge workers so that they will be motivated to join and stay
- Encourage your workers to contribute their knowledge to the management process
- Foster knowledge-creating and knowledge-sharing communities in your organization
- Capture and codify existing knowledge in your organization
- Encourage continuous innovation as a must for an organization's continuous success
- Make your customers partners in creating knowledge and in shaping your organization's future
- Implement practical steps for proper knowledge management and measure its performance in achieving the ultimate goal of increasing a company's value
Developed for managers, CEOs, CFOs, CIOs, and controllers searching for successful solutions to various KM issues in all types of markets and situations, The Complete Guide to Knowledge Management helps you fully understand KM, your role in implementing it, and the necessary skills and tools for doing it successfully.
Praise for THE COMPLETE GUIDE TO KNOWLEDGE MANAGEMENT
"Managers, in all hierarchical levels, will find this book a very practical guide of knowledge management (KM). It is based on lessons learned from many organizations worldwide, including the unique experience of our knowledge culture in Rafael. This culture, which had been developing over decades (even when the term had not yet been invented), is a major part of the hidden secrets behind the success of our business." — Vice Admiral (Ret.) Yedidia Yaari, CEO and President, Rafael (formerly CIC of Navy, IDF)
"Finally, a comprehensive, innovative, and very practical knowledge management book. It is the first to integrate knowledge management with culture and human relations."— Baruch Lev, Director, Vincent C. Ross Institute of Accounting Research; Philip Bardes Professor of Accounting and Finance at New York University Stern School of Business
"This book is a must-read for all who manage in today's competitive global environment. The book is written by a manager and management consultant who are able to present the topic from two different points of view. The authors have done a great job in combining theory and reality and offer a large number of examples." — Prof. Israel (Izzy) Borovich, former Chairman of the Board, El Al Israel Airlines Ltd; Professor Emeritus of Computers and Information Systems, Faculty of Management, Tel Aviv University
"Pasher and Ronen are true pioneers in knowledge management and intellectual capital. They share their wealth of experience with a rich array of examples and conversations with people who have lived the challenges. What sets their work apart is their deep grounding in the true sources of wealth creation—the people, relationships, and ways of working that achieve success."— Verna Allee, CEO, ValueNetworks.com; author, The Knowledge Evolution and The Future of Knowledge
"The authors manage to offer a highly practical guide with plenty of wisdom embedded in the down-to-earth processes, methods, examples and tools included in each chapter. Distilling the expertise they have acquired as pioneers in the field, they help managers design and implement a thorough knowledge management and intellectual capital strategy while comprehending the value of what they are doing. This makes this book a unique achievement and a most appealing bargain."—Francisco Javier Carrillo, President of The World Capital Institute
EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital.
TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.
