How perfect are you? Are you above error, mistakes and missteps? I am—and of course I am lying. Who is above the need for a little grace, both in and outside of the business setting?
In “Are You a Fallible Human Being?” John Mariotti puts that question on the table. In his article, Mariotti discusses the grace factor when it comes to celebrities and other high profile individuals. All I have to say about that is, Humans are humans and grace is grace – until you do something that I really can’t tolerate. (Well, you know how we humans are: We have a lot of grace for our favorites and none for yours).
But Mariotti did make me think about the small business owner. What happens when we misstep with our customers? Whether it is the business owner personally, someone on the team or a broken system that caused the problem, how do we deal with it?
To read the full, original article click on this link: The Business Mistake We Cannot Afford to Ignore
Author: Jamillah Warner
