The invasion is under way. The newest generation – those so-called Millennials born since the 1980s and raised on ever-present mobile devices, ubiquitous online access and social media – are entering the digital workplace in force.
How will the unique environment that this generation grew up in influence the way they work? There’s plenty of social and political research on Millennials but little geared at helping IT managers support and get the best out of this technology-engaged cohort. With that in mind, we surveyed 400 U.S. Millennials, ages 20 through 29, on their attitudes and behavior around at-work technology and tech support, communications preferences and problem-solving styles. We found that Millennials have distinctive characteristics around response time, communications channels and self-sufficiency that IT needs to address to make these workers productive and avoid potential problems.
To read the full, original article click on this link: Supporting Millennials in the enterprise — Tech News and Analysis
Author:David Card
