Xerox is screening tens of thousands of applicants for low-wage jobs in its call centers using software from a startup company called Evolv that automatically compares job seekers against a computer profile of the ideal candidate.
According to these data, culled from studying job records of many similar workers, past experience working in call centers isn’t a good predictor of success. Instead, a person should be a “creative” type, though not too inquisitive. Participating in one social network like Facebook is a plus, but involvement in too many is a negative. A short commute is a must—that means a person is less likely to quit before Xerox can recoup its cost to train them.
To read the original article: Xerox Tests Workforce Science from Evolv in Its Call Centers | MIT Technology Review
