When I began as CEO at the Creative Class, I told my team members that I was not their boss. Early on, I realized the value of changing my vocabulary. Subordinate, employee, and staff became colleague and team, because ultimately that’s what we all are in the workplace.
“Please don’t call me boss, don’t send me approvals like I’m your boss, don’t ask for approval to go on vacation. There is no vacation request form,” I said. “We are all colleagues. You are getting paid for your expertise. I am not going to do performance reviews or expect status reports. It is up to you to manage your own workload, to manage the clients, and to deliver a quality service.”
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