Small-business owners waste their time on what I call $10 an hour work, like running to get office supplies. Meanwhile, they forgo the activities that earn $1,000 an hour, such as sending the right email to the right person, or negotiating a lucrative contract, or convincing a client to do more business with you.
Entrepreneurs don't realize the same 80/20 principle -- the adage that 20 percent of customers equal 80 percent of sales -- applies to every dimension of business. And that includes time management.
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