Technology drives any economy – but in the coming years, what will drive technology?
We are well aware of the Philippines’ strengths in business process outsourcing (BPO), an industry that in the past decade has grown from zero to a million employees, most of whom flex their “neutral English accents” at the crack of dawn in call centres.
In 2013, international companies outsourced a similar class of customer-centred, tech-related business processes, to a benefit of $13.3 billion to the Philippines. This is 15% more than in 2012, and is expected to be matched in the coming year, according to the country’s central bank.
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