The new era of highly connected and interactive technology is changing not only how business employees interact with customers, but also how they interact with each other, and with their company. I am happy to see reports that young companies are in the forefront of these trends, on both the customer trends and the employee trends. Both are required to stay competitive.
Much has been written about the trends on the customer side, but I find less specific guidance on the changes which are impacting the way we interact with peers at work. I just finished an updated book on this subject by Alison Maitland and Peter Thomson, “Future Work: Changing Organizational Culture for the New World of Work,” which offers some real insight in this area.
