Since the beginning stages of e-government in the 1990s, one of the promises has been that transforming government through IT would lead to not only increased convenience for users of government services, but also cost savings for government.
But while we have gotten more convenience and higher performance, in many cases, the cost savings have not accompanied them. With all levels of government facing budget crunches, governments will have to find ways to cut costs without cutting services — in other words, boost productivity.
