Hospitals and health systems can use patient satisfaction data and carefully calculated outcome-focused metrics to both improve the patient experience and achieve the best possible health results, according to Vivian Lee, CEO of University of Utah Health Care.
Image: Dr. Vivian Lee, CEO of University of Utah Health Care, at MedCity’s CONVERGE. Read more: http://medcitynews.com/2014/07/patient-satisfaction-real-cost-key-hospital-success/#ixzz37libjfSc
To read the original article: University of Utah crunches patient survey results and reality-based cost data to measure success
