In An Essay on Criticism, Alexander Pope famously wrote, “A little learning is a dangerous thing.” I think of this quote often when observing executives with a “little learning” of emotional intelligence (also called “EQ”).
Don’t get me wrong; the beneficial insights and managerial advances derived from research on emotional intelligence have been game changing. But appreciating a powerful concept is not the same as understanding it well enough to use it productively. Sometimes, “a little knowledge” about EQ abets the delusion that you know people better than you actually do.
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