Is your organization focused on merely reducing errors or is it also promoting ways to improve insight?
Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors. The results of this “experiment” were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. It interfered with insights. – Gary Klein
Image: Cynefin Framework by Dave Snowden
