Innovation offices are being established by many governments—including cities (Austin, Philadelphia and Chicago), states (Maryland, Colorado and Pennsylvania) and federal agencies (the National Archives and Records Administration and the departments of Health and Human Services and State). But not all offices are organized the same way and not all have the same mission or metrics. In a new report from the IBM Center for the Business of Government, “A Guide for Making Innovation Offices Work,” Rachel Burstein and Alyssa Black detail how these various innovation groups fall into structural categories and how their success metrics map to their missions.
