Facing a rapidly changing world, companies are waking up to the fact that they need to become more Responsive Organizations. Yet even when the need for change is apparent to all, shaking things up is extremely hard, even if you're in charge. That was the lesson I learned working with leaders across many large organizations. It doesn't matter if you're trying to change previously standardized technologies or practices, standardize something previously decentralized, or shift company culture to be more innovative and customer focused. Changing deeply engrained technologies, practices or customs is never as simple as sending out a memo or holding an all hands meeting.
