It wasn't until I heard that a colleague had nuked his personal email account—on purpose, for good—that it hit me: Email is the most reviled personal technology ever. Mat Honan, the San Francisco bureau chief at BuzzFeed, was so fed up with email that he did the 21st-century equivalent of unlisting his phone number and ripping the cord out of the wall. (He couldn't do the same at work, but I suspect he wanted to.) This abject fear and loathing of a telecommunications technology, and the radical step Honan took to escape it—not mitigate, not reframe, not "fix," but escape—got me curious about how we got to this point. What are the actual, fundamental design flaws—if any—with email? What makes it such a huge target for "fixing," yet so resistant to it?
