Have you ever wondered why two people can say exactly the same thing in a meeting, but only one of them gets credit for it? Many times it’s the way we sound that makes the difference between whether or not we are actually heard.
We all know when someone sounds nervous or confident. Think about the following phrase hesitantly uttered, “I have something to say?” versus the same message confidently declared, “I have something to say.” Click here to hear the difference — both instances are my own voice, yet the differences are striking. Which voice do you want your employees to use when speaking to clients?
