The compliance department of a large organization wasn’t getting the paperwork it needed from the sales team. This was holding up the deals that sales had worked so hard to close, and everyone was frustrated. Finally, one of the sales leaders proposed that the compliance department train the salespeople in the correct protocol. “Sure, I think we can do that,” the compliance leader responded, a bit casually. Everyone seemed ready to move on, but the sales leader persisted: “Is that a promise?”
