When the gas pedal of her 2004 PT Cruiser jammed, causing her car to speed up to 60 miles an hour, Olivia Crooks knew she was in trouble. But even in the midst of panic, the 16-year-old made a smart decision that saved her life.
She called 911.
Lucky for Crooks, Green Bay emergency dispatcher Julia Robak picked up her call and advised her against following her original plan: circling a cul-de-sac until she used up her gas. Instead, Robak instructed the teen to shift the car into "neutral," and to press the brakes rather than pump them.
