In the last few weeks I’ve completed short trips to Monaco, Nice, Barcelona, and Marrakech. Along the way, I ended up spending time in London and Madrid as well, due to weather delays. Tel Aviv, Dakar, and Accra are in my immediate future. Not surprisingly, all of this travel exposes me to a wide spectrum of ways of thinking and acting. It also sheds light on the variety of ways people deal with the unexpected, specifically the trauma of suddenly being one of thousands of disrupted flyers clamoring for help…or being one of hundreds of airline employees tasked with helping them.
