"Soft skills." Those are the interpersonal, "human" skills—like communication, conflict resolution, and other traits—that companies are prioritizing, experts believe to be more automation-proof, and some recruiters are saying new graduates lack.
But so far, that conversation has focused on a soft-skills gap at the individual level, as something for job seekers to brush up on and emphasize in order to stay competitive. And while it speaks to a growing need for these skill sets among employers, we rarely talk about the organizational costs of that need going unfulfilled—not to mention the risks to businesses that can't measure or predict how people will act within their own walls.
Image: Flickr user Apps for Europe
