Seven years ago, Krista Berlincourt stepped out of the office, walked to her car, sat down and hoped for divine inspiration. She had just gotten off the phone with a New York Times reporter, one of 87 calls she’d received from every major news outlet over a 48-hour window. Her company was in the midst of a firestorm, as the personal data of an estimated 800,000 customers had vanished on their smartphones. At the time, it was described as “the biggest disaster yet for the whole concept of cloud computing” and is still one of the largest mobile data outages in history. She was the last to leave that day, as the media waited for her response.
