What do you know now about the capacities and limits of government that you didn’t know in 2010, before Michael Bloomberg made you New York City’s chief digital officer1 and you served as Governor Cuomo’s CDO?
I know now that government is capable of more than is assumed, and that most of its limits are a matter of perception, not reality. In any large organization the tendency is to stick to what’s worked and to avoid risk by avoiding change. But with both Mayor Bloomberg and Governor Cuomo I had the privilege of working for leaders who said our job was to fight inertia and get things done. And with that mentality you can get an enormous amount done in government, because it is an incredibly powerful platform.
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