Many business leaders suspect that their organization is lagging or outdated - but they're not sure how to respond. In Deloitte's 2017 Global Human Capital Trends report, 88 percent of respondents told us that "building the organization of the future" is important or very important. However, only 11 percent believed they understand how to build such an organization.
What explains the gap?
Leaders see the organization of the future as digital, but we tend to judge 'digital-ness' by outward appearance. Is the company paperless? What does its mobile app or website look like? How active is it on social media?
