OK, raise your hand if you remember the travel industry before Kayak (millennials, you are excused from the question). Planning a trip was tedious, right? You had to find a travel agent and exchange a gazillion emails and phone calls. You had to check your voicemail, and there were even (gasp!) faxed itineraries for your trip. Not the best of times. Except for the part about how amazing it was to have a relationship with a great human being -- the travel agent -- who would patiently wade through your budget and time constraints.
