Having experienced the SARS epidemic in the early 2000s while living in Hong Kong prepared Lori Ryerkerk to some degree for the COVID-19 pandemic. Ryerkerk, who is chairman, president and CEO of Celanese, a global producer of chemicals and specialty materials, says that because we can’t anticipate what the next crisis will be, it’s always critical to build an organization that is “resilient and robust.” But one thing the current pandemic has taught her is that “no amount of communication is too much” – and that the more inclusive that communication is across a company, the stronger the company will be.
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