Taiwan’s government cannot take sole credit for flattening that country’s curve during the early days of the coronavirus pandemic. The work was supported by an extraordinary collaboration of tech-savvy citizens who used their expertise to help spread valuable information to the public, according to a case study by Steven O. Kimbrough, Wharton professor of operations, information and decisions, and Christine Chou, business professor at National Dong Hwa University in Taiwan. In this opinion piece, Kimbrough and Chou explain how this grassroots effort coalesced and what it signals for Taiwan’s future.
